Exceeding Expectations, Complying with Regulations
For over three decades, Drane Ranger Vacuum Service has been dedicated to providing exceptional service and expertise in the management of liquid waste. With a rich history dating back to 1985, we have established ourselves as a trusted and reliable partner for businesses and properties in the Greater Houston Area. Our team of experts is committed to delivering unparalleled customer service, coupled with a commitment to excellence in our work.
Our Commitment
At Drane Ranger, we understand that our clients' needs are unique and require tailored solutions. That is why we offer a range of services designed to meet the specific needs of our clients. From routine maintenance to emergency response, we are dedicated to providing the highest level of service and expertise in the industry.
Our Services
At Drane Ranger, we offer a comprehensive range of services to ensure that our customers' liquid waste management needs are met. Our services include:
- General Wastewater Services: We provide a range of wastewater services, including septic tank cleaning, pumping, and maintenance.
- Grease, Grit & Lint Traps: Our team of experts is experienced in cleaning and maintaining grease, grit, and lint traps to ensure compliance with local regulations.
- Lift Station Services: We offer lift station cleaning, repair, and maintenance services to ensure that wastewater flows smoothly and efficiently.
- Septic Tank Services: Our team provides septic tank cleaning, pumping, and maintenance services to ensure that septic systems operate effectively and efficiently.
Our Team
At Drane Ranger, we are built on two major components: customer service and outstanding work. Our commitment to excellence is reflected in the quality of our work and the numerous awards and accolades we have received over the years.
Our Location
Our office is located at 13911 India St, Houston, TX 77047. We operate from Monday to Friday, 9am to 6pm. You can reach us at 281-489-1765 or rwoods3719@aol.com. We reply to all inquiries within 24 hours.
Our Promise
At Drane Ranger, we promise to deliver exceptional service, expertise, and value to our clients. We are committed to exceeding our clients' expectations and ensuring that their liquid waste management needs are met efficiently and effectively.
Difficulty with Customer Service
The majority of reviewers express frustration with the company's customer service, citing rude and unhelpful representatives, including a manager named Robin. They report difficulties in getting issues resolved, with some even being fined by the city due to the company's mistakes. The company's response is often unprofessional and unwilling to take responsibility for their errors.
Quality of Service
Several reviewers criticize the company's quality of work, including incorrect paperwork, poor driving skills, and inadequate service. The company's inability to correct mistakes and provide satisfactory service has led to financial losses and other complications for some customers.
Value
The value of the company's services is also a area of concern, with some reviewers feeling that they are not getting what they pay for. The company's willingness to charge for full service, even when they are not providing the promised level of service, has been particularly criticized.
Positive Experiences
However, a few reviewers have had positive experiences with the company. They report that the company is professional, reliable, and able to provide excellent service.
